- Surge to 12,938 complaints in three months; LESCO, FESCO lead in resolution
ISLAMABAD – Consumer complaints against Pakistan’s power distribution companies (Discos) have surged by 175%, jumping from an average of 4,709 complaints per quarter in 2021-22 to 12,938 in the past three months, according to data from the National Electric Power Regulatory Authority (NEPRA). This sharp increase follows the recent launch of NEPRA’s “Asaan Approach” mobile application, which has facilitated complaint submissions.
Between July 31 and October 31, 2024, NEPRA received the most complaints from Lahore Electric Supply Company (LESCO) with 3,588 cases, followed by Faisalabad Electric Supply Company (FESCO) with 2,302, and Multan Electric Power Company (MEPCO) with 2,177. K-Electric logged 1,268 complaints, while Tribal Electric Supply Company received none.
Out of the total complaints, 12,490 have been resolved, with 10,062 resolved within the allotted timeframe. However, Quetta Electric Supply Company (QESCO) had the highest percentage of delayed resolutions, with 83.33% of complaints addressed late. In contrast, FESCO led with timely responses, resolving 95.48% of cases on time.
Since its launch, the Asaan Approach app has been downloaded 22,723 times, with 19,945 downloads on Android and 2,778 on iOS, NEPRA reported. This new platform is part of NEPRA’s Consumer Affairs Department’s ongoing efforts to enhance complaint management and resolution.
Story by Fawad Yousafzai
